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Sanjay Poyzer

11 days ago
Unfiled. Edited by Sanjay Poyzer 11 days ago
Currently, GOV.UK Verify asks for proof of a persons identity - this is rightly an in-depth process. However not all services need this, and it's against guidelines to ask for data that's not actually necessary for a service. So a good alternative for now might be to use 'passwordless' accounts that send a time-limited token to a user's email address, as used by services including Slack and Medium. We would need to check this is compatible with government security policy.
Sanjay P
  • What security policy would this not be compatible with? Passwordless accounts are more secure. 
 
24 days ago
Unfiled. Edited by Ed Horsford , Sanjay Poyzer 24 days ago
  • Sign-out
 
 
Ed H Digital Marketplace
 
 
366 days ago
Unfiled. Edited by Harry Trimble , Sanjay Poyzer 366 days ago
Harry T Words to describe services
Common language to describe the parts of a service
Sanjay P
  • What do we mean by parts? (Steps, patterns, type..?)
Harry T
  • It's vague on purpose. 
 
Headings
 
Channels
 
Online (digital)
In-person
Phone
Post
 
Digital
Frontline
Backoffice
 
Users activities
 
Finding
Asking
Registering
Applying
Taking tests
Checking criteria
Re-applying
Renewing
 
Transactions
 
Applications
Registrations
Payments
Checks with data
Testing
 
Service activities
 
Directing (advising)
Routing (screening)
Checking data
Assessing
Testing
Casework
Enforcement
Processing
 
Job roles
 
In-person advisor
Call centre advisor
Caseworker
Enforcement officier
Product manager (product owner)
Service manager
 
User data 
 
Unique reference number
Personal data
Contact data
Payment details
 
Performance data 
 
Caseload
Waiting times
Service level agreement
Running budget
Capital expenditure budget
 
Technology
 
Private register
Open register
Case management system
 
 
 
337 days ago
Unfiled. Edited by Sanjay Poyzer 337 days ago
Register a physical item or activity
 
May or may not involve getting a license.
 
e.g Apply for alcohol license, Apply for flood license, Apply to be a foster parent, Register to vote
 
Sanjay P Register yourself (or someone you represent)
Telling government you exists and getting a certificate to prove it.
A certificate does not give you permission to do something (like a license), but it can prove things about you which allow you to do things.
 
e.g Register a birth, register a death, apply for a gender recognition certificate, Register self-employment, Change your name by Deed Poll
 
e.g Apply for research funding, Apply for business funding, Apply for flood defence funding, Apply for student loan
 
e.g Housing benefits, Tax Credits, Jobseeker's Allowance, Carer's Allowance, refugee integration loan, budgeting loan, sanction loan
 
 
e.g Appeal refused immigration permission, Appeal benefits sanction, Appeal school placement sanction
 
e.g Do my taxes for me, Lasting Power of Attorney, Get a defence lawyer
 
Check private data about someone else
Ask government to check that someone is allowed to do something.
 
e.g Check criminal records (DBS), Check a driving license, Check tenant's right to rent
 
Pay to use a public asset
 
e.g Pay road tax, Pay canal boat tax, Pay to search Land Registry
 
 
Booking a time
 
Report a concern or possible crime
 
e.g Report a food premises, Report illegal fishing, Report an estate agent, Report a patent infringement, Report benefit fraud
 
372 days ago
Unfiled. Edited by Harry Trimble , Sanjay Poyzer 372 days ago
A service is a group of transactions, activities and information that share a user need and take place on screen or offscreen. It is defined by something that a user recognises that they need to do.
Sanjay P
  • I think it's generally bad to use "thing" or "something" in definitions. How do people feel about "A system which solves a user's need; They can include transactions, activities or information." ?
Harry T
  • Can you explain why you think it is bad? I guess both words are vague, which isn't great. System is vague too I guess. The intention of using simple language like 'thing'  or 'something' to describe a service, is to try stop services being described using jargon . Harder to hide a bullshit, non-service when forced to use plain English
Sanjay P
  • Absolutely agree it should be plain english and non-jargon. I just think that "something" is too vague. A system is a process which takes an input, and returns an output. Adding that to the definition (for me at least) makes it a less abstract concept, and immediately gives it constraints. (i.e Is your thing a service? => Is your thing a system? => Does your thing have inputs and outputs?)
 
 
377 days ago
Unfiled. Edited by Sanjay Poyzer 377 days ago
Sanjay P
  1. Users don't know the service exists
  1. Users drop out before they complete their task
  1. Unclear where a service begins and ends
  1. Users forced to use it in a short window of time
  1. Requires a user to employ an expert to use it for them (professional or family/friend)
  1. User information goes into a black hole with little or no comms as to next steps. Creates pressure on contact centres etc.
 
  1. Comparable to other services doing a similar thing (e.g. permissions, ownership exchange, funding), which might drive improvement through competition.
 

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