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Sanjay Poyzer

241 days ago
Unfiled. Edited by Michael Thomas , Sanjay Poyzer 241 days ago
Sanjay P
  • Ok so I can add the older version of this page and say that it doesn't perform as well as this one in research. Not sure why those issues we found it haven't come up in the other RPs research though.
Michael T
  • Are we confident that this pattern has had enough testing across a range of services to be sure this is the best way to solve this problem? – Would different approaches work better for different combinations of sign-in methods or services? 
Sanjay P
  • Not really. Everything in this doc is a starting point for people to add more to.
 
262 days ago
266 days ago
Unfiled. Edited by Sanjay Poyzer 266 days ago
We will look to gather research on this over the coming weeks, but if anyone has anything they can contribute to, please do.
 
Sanjay P
  • Clifton Green Just a suggestion, but I would try versions of the images for smaller screens where the 'zoomed in bit' is underneath the 'zoomed out bit'. That should make the images less wide and you should be able to fit them on a 320px screen comfortably.
 
Paul P
  • Over 2/3rds preferred this to the chooser that used text, and the V11 / V5C form code. Additional research to follow before we go further, but ... interesting.
Sanjay P
  • When you say "preferred", how did you measure that?
 
280 days ago
Unfiled. Edited by Sanjay Poyzer 280 days ago
Currently, GOV.UK Verify asks for proof of a persons identity - this is rightly an in-depth process. However not all services need this, and it's against guidelines to ask for data that's not actually necessary for a service. So a good alternative for now might be to use 'passwordless' accounts that send a time-limited token to a user's email address, as used by services including Slack and Medium. We would need to check this is compatible with government security policy.
Sanjay P
  • What security policy would this not be compatible with? Passwordless accounts are more secure. 
 
294 days ago
Unfiled. Edited by Ed Horsford , Sanjay Poyzer 294 days ago
  • Sign-out
 
 
Ed H Digital Marketplace
 
 
635 days ago
Unfiled. Edited by Harry Trimble , Sanjay Poyzer 635 days ago
Harry T Words to describe services
Common language to describe the parts of a service
Sanjay P
  • What do we mean by parts? (Steps, patterns, type..?)
Harry T
  • It's vague on purpose. 
 
Headings
 
Channels
 
Online (digital)
In-person
Phone
Post
 
Digital
Frontline
Backoffice
 
Users activities
 
Finding
Asking
Registering
Applying
Taking tests
Checking criteria
Re-applying
Renewing
 
Transactions
 
Applications
Registrations
Payments
Checks with data
Testing
 
Service activities
 
Directing (advising)
Routing (screening)
Checking data
Assessing
Testing
Casework
Enforcement
Processing
 
Job roles
 
In-person advisor
Call centre advisor
Caseworker
Enforcement officier
Product manager (product owner)
Service manager
 
User data 
 
Unique reference number
Personal data
Contact data
Payment details
 
Performance data 
 
Caseload
Waiting times
Service level agreement
Running budget
Capital expenditure budget
 
Technology
 
Private register
Open register
Case management system
 
 
 

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