As someone looking to become a registered childminder...
I need to understand what I have to do, so that I can decide whether I am eligible to register.
I need them to know how much it costs, so that I can plan if I can afford to register.
I need to understand how long the registration process takes, so that I can plan my time.
"All I really wanted to know was how much it was, but I couldn’t find it out. I think you have to go through and register to find out how much it is, which was really annoying. I just got annoyed and turned off my phone." Childminder P2
"There is not a clear step by step, you know, what you need to do and at what stage you need to be registered. You sort of do it in stages anyway, but it does not set it out, you know, ‘Once you’ve done the course, you should have completed steps 1-3. Then when you have done the First Aid training, you should by doing 4, 5 and 6." Childminder P1
"I’d just like the price at the very very beginning, before going anywhere. If for example, it is going to be £300. Like a first aid course can be anything from £250-300. If I was beginning this and it was £300, there is no way I would carry on going ... So I would have wasted 5 minutes going through, to find out how much it is, to just not do it." Childminder P2
"For me if I was applying for my provisional license, I probably would not bother looking at the eligibility questions, mainly because I probably know that. I talked to quite a lot of my friends before I got mine. I’d probably go straight to ‘Apply for your provisional license." Student P9
the meaning of the status indicator (completed) is less clear in the context of a long task. Does it mean I have completed reading about the task or that I have completed the task itself?
Rob Q"I like the 'completed' icons. They stand out.. You're not going to miss them." StudentP4
"Is there a way of undoing the completed status?” Student P4
“The completed buttons are good, because they have that with UCAS as well, you don’t want to keep going to something that is already done, it’s really handy. It shows me that yes I have applied for my provisional driving licence, yes I have found my driving instructor.” Student P7
understand their options around where I live
"There is not a clear step by step, you know, what you need to do and at what stage you need to be registered. You sort of do it in stages anyway, but it does not set it out, you know, ‘Once you’ve done the course, you should have completed steps 1-3. Then when you have done the First Aid training, you should by doing 4, 5 and 6." Childminder 1
"If I had a one-off check list that would have been quite useful. I think specifically from the government, that would have been very useful before I even entered into it. I had to ask several places and do a lot of googling, trying to work out how to open or how much I’d need to spend to set up." Childminder 3
"I would want to know how long each task will take." Childminder 1