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Caroline Jarrett

405 days ago
Unfiled. Edited by Caroline Jarrett 405 days ago
Caroline J
  • Research on date entry
Mashael Al-Saleh investigated Arabic speakers Understanding the Usability of Calendars on Transactional Interfaces (.pdf, 2013). This small eye-tracking study considered:
  • a date of birth entry that mixed text boxes (day / year) with a dropdown (month)
  • a date of birth entry that offered a choice of three dropdowns or navigation through an overlaid calendar
  • an arrival/departure dates entry that offered a choice of two dropdowns (combined month/year and day) or navigation through an overlaid calendar.
All three options were problematic: about half the participants got stuck on each type of date entry. 
Note: the paper refers to choosing between 'Georgian' and 'Hijri' calendars for date of birth - something to be aware of for Arabic speakers.
(The recommendations in the paper are rather sweeping considering the range of the experiment - be cautious about them). 
857 days ago
Unfiled. Edited by Caroline Jarrett 857 days ago
Ed H Drag and drop
Proficient  computer users may prefer to drag and drop from their file system onto the browser. 
Caroline J Always use another method alongside drag and drop.
Ed H
  • Drag and drop only works in modern browsers
Caroline J
  • Users with dexterity problems such as tremor may have difficulty dragging a file. 
Ed H Things needed:
  • How to indicate drag&drop-ability
  • Designs for on-drag
  • Research / uptake?
871 days ago
Unfiled. Edited by Caroline Jarrett 871 days ago
Caroline J Failed sign in and account recovery
Tim P
  • Guidance
  • Multiple failed logins
David D What happens when a user fails to login properly? 
How many tries do they get? 
Who do they contact if their account is locked out?
Less of a problem post IDA as they would contact the federated 3rd party service.
Peter N
  • 'my' vs. 'your'
  • In principle, do we use a link to 'my account' or 'your account'? In other words, would the language speak *with* the customer or *for* the customer. My strong preference is to use *your*, but we need to be consistent...
Sjors T
Tim P
  • Hi  Peter. We definitely avoid 'my' wherever possible, and try to only use  'your' if it's needed to distinguish between the user and another person  involved in the transaction.
  • Discussion
  •  A place to have a more general conversation about the pattern.
  • Examples on GOV.UK
  • Post images and links to examples on GOV.UK or prototypes
  • Research
  •  A section to talk more generally about research relating to this pattern
  • Further reading
  •  Links out to related articles, blog posts etc.
666 days ago
Unfiled. Edited by Caroline Jarrett 666 days ago
  • They may need need to go to look for information that they do not have immediately to hand.
Caroline J
  • They may need to consider guidance before they begin (and even make choices about whether to begin)
581 days ago
Unfiled. Edited by Caroline Jarrett 581 days ago
Joe L
  • thanks! Personally I'm not aware of this pattern being used or researched at GOV.UK - Caroline Jarrett?
Caroline J
  • Grids like these are a familiar, and greatly disliked by users, feature of surveys. 
  • Why are you considering using them? They are about as far from our strong recommendation 'start with one thing per page' as it's possible to be! :)

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