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Sheryll Sulit

135 days ago
Unfiled. Edited by Sheryll Sulit 135 days ago
General tips for writing to users Text messagesEmails • Letters
 
135 days ago
Unfiled. Edited by Sheryll Sulit 135 days ago
What to write in notifications – content guidance
 
140 days ago
Unfiled. Edited by Sheryll Sulit 140 days ago
Henry H Dispatch note notification
 
 
 
When you post something to the user, send a dispatch note.
 
Sheryll S These examples are for illustration only. They are not versions being sent out by department or agencies. 
 
 
  • Text messages examples
Henry H Renew your passport: We've posted your new passport to you. You should receive it by Wednesday. Track your delivery at: www.royalmail.com/track/JL866988723GB
 
Apply for student finance: We've posted the documents you provided back to you. You should receive them by Friday 12 November.
 
 
140 days ago
Unfiled. Edited by Sheryll Sulit 140 days ago
If a transaction takes a while, send the user progress updates. Otherwise they might need to contact you to check where they are in the process. 
 
Sheryll S These examples are for illustration only. They are not versions being sent out by department or agencies. 
 
140 days ago
Unfiled. Edited by Sheryll Sulit 140 days ago
If you've made a decision about a user’s application, let them know. Otherwise they may need to contact you.
 
Sheryll S These examples are for illustration only. They are not versions being sent out by department or agencies. 
 
140 days ago
Unfiled. Edited by Sheryll Sulit 140 days ago
 
Sheryll S These examples are for illustration only. They are not versions being sent out by department or agencies. 
 
 
140 days ago
Unfiled. Edited by Sheryll Sulit 140 days ago
 
Sheryll S These examples are for illustration only. They are not versions being sent out by department or agencies. 
 
Send a confirmation message once a user has completed a transaction. Otherwise, they won’t know if the transaction went through. Include a reference number - users expect this.
 
 
  • Email examples
Register to vote
 
 
Apply for a postal vote
 
 
  • Letter examples
 

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