Hackpads are smart collaborative documents. .

Sheryll Sulit

2 hours ago
Unfiled. Edited by Sheryll Sulit 2 hours ago
Henry H Get an MOT: Your MOT expires on 30 November 2015. Your local garages are Stig Motors – 0207 537 7175, Batman's Garage – 0207 790 7007, Woodseer Autos – 020 7537 2447
 
Tax your vehicle: You're set up to pay £225.00 automatically by Direct Debit on 30 November. This covers December 2015 to end November 2016. To change or cancel, visit www.gov.uk/make-a-sorn
 
Renew your passport: Remember to send your old passport to: HM Passport Office, Ref: PEX 123 456, Millburngate House, Durham City, DH97 1PA. Track your application at passportapplication.service.gov.uk/track/pex123456
 
Renew your passport: We haven't received your old passport. We can't process your application until we have it. Send it to HM Passport Office, Ref: PEX 123 456, Millburngate House, Durham City, DH97 1PA. Track your application at passportapplication.service.gov.uk/track/pex123456
 
  • Email
Your G-Cloud 7 application 
 
Dear supplier,
 
You need to make the supplier declaration by 3pm BST, 6 October 2015 so the services you’ve marked as complete can be considered for G-Cloud 7. 
 
Sign in to the Digital Marketplace and complete your supplier declaration at:
 
This is an automated message. Please don’t reply to this email.
 
Thanks,  
The Digital Marketplace team
 
  • Letter
 
Keith E 2 June 2016
 
You need to renew your MOT
 
Dear John Oates
 
Your road tax is due to automatically renew on 21 June 2016. However, our records show that your vehicle’s MOT will have run out by then. Without it, we can’t re-tax your vehicle.
 
You need to renew your MOT by 21 June 2016 to make sure we can re-tax your vehicle. Your renewal will be recorded in the MOT database and DVLA’s records will update automatically. 
You don’t have to do anything else. 
 
Your Direct Debit and tax will renew automatically. 
 
  • If you don’t renew your MOT, your road tax will expire on 21 June 2016.
 
If you’ve already renewed your MOT for your vehicle, please ignore this letter.
 
 
Yours sincerely,
 
John Hewson
 
2 hours ago
Unfiled. Edited by Sheryll Sulit 2 hours ago
Henry H Claim Carer's Allowance: Your claim is approved. You'll receive your first payment on Thursday. Your claimant number is 1234 5678.
 
Claim Carer's Allowance: Your claim was rejected. You can't get Carer's Allowance if you care for someone less than 35 hours a week. You can claim Carer's Credit if you care for someone over 20 hours a week: www.gov.uk/carers-credit
 
7 hours ago
Unfiled. Edited by Sheryll Sulit 7 hours ago
Henry H Confirmation notification
 
ALPHA – part of Notifications
 
When the user finishes a transaction, send a confirmation 
 
  • SMS
Register to vote: Hi Julian White, your application is complete, thanks. Your reference number is FCC85D. Tower Hamlets Electoral Services will contact you by 15 November.
 
Renew your passport: Your application is complete, thanks. Your reference number is PEX 123 456. Track your application at passportapplication.service.gov.uk/track/pex123456
 
  • Email
Register to vote: application received 
 
Your reference number is FCC85D.
 
We've sent your application to London Borough of Tower Hamlets. They'll contact you - either to confirm you're registered to vote, or to ask for more information.
 
If you have any questions about your application, contact London Borough of Tower Hamlets.
 
Apply for a postal vote   
 
You told us you wanted to apply for a postal vote, so we've attached an application form.
You'll need to print it out, complete it and send it to:
 
Town Hall 
7th Floor, Mulberry Place 
5 Clove Crescent 
London 
E14 2BG
 
If you can't print the application form, ask London Borough of Tower Hamlets for a paper copy.
 
 
 
11 hours ago
Unfiled. Edited by Sheryll Sulit 11 hours ago
  • Ask the user to pick one primary contact method. Users don’t like duplicate notifications
 
Your message will be sent from your service domain, for example:
 
If a user sends something to a no-reply mailbox or number, we’ll send them an automated response. This is a courtesy to the user to tell them that no-one will read messages sent there, but they can use one of the normal contact channels.
 
  • You shouldn’t be able to unsubscribe from transactional notifications (for example, Confirmation or Dispatch notice)
 
  • Email 
  • SMS 
  • Letter 
  • Stop sending reminders once the user has done the thing
 
54 days ago
Unfiled. Edited by Sheryll Sulit 54 days ago
Links in emails and texts are useful for users, but they can also pose a phishing risk.
 
  • To include links you’ll have to show that the level of risk is appropriate. For example, if you send a tax reminder and include a link to where the user can pay tax, that’s useful. If the only risk is that someone else pays that user’s tax, that’s probably an appropriate level of risk.
  • Links should only be to pages on GOV.UK, preferably the transaction start page.
  • Links should not go to a page immediately asking users to provide login details.
  • We still need to pass this by an information security expert
 
  • Personal information
  • Do not include any personal information that can be used to gain access to the account or more personal information (eg through the call centre).
  • Assume that the notification could be read by anyone, not just the recipient.
  • Include information that only the service would know (eg first name). This helps to build trust that the notification is from a Government service.
 
  • We'll review the notifications and links, and ask for changes if necessary
 
487 days ago
Unfiled. Edited by Henry Hadlow 487 days ago
Personal tax account: We received your payment of £1,547.00, thank you. Your payment reference is FCC 85D. You made this payment on 14 April 2015 at 4:11pm.
 
Henry H Renew your passport: We received your old passport, thanks. You'll get your new passport by 15 November. Track your application at passportapplication.service.gov.uk/track/pex123456
 
Claim Carer's Allowance: We received your application, thanks. Your reference number is 1234 5678. If eligible, you'll receive your first payment on 12 November.
 
Tax your vehicle: You paid £225.00 automatically by Direct Debit, thank you. Your payment reference is 0987 6543. This covers December 2015 to end November 2016. To get a refund, visit www.gov.uk/vehicle-tax-refun
 
 

Contact Support



Please check out our How-to Guide and FAQ first to see if your question is already answered! :)

If you have a feature request, please add it to this pad. Thanks!


Log in / Sign up