The user needs to be able to add, edit and delete items from a list. Simple examples include people's names, addresses, birth dates and nationalities. In more complex cases you might need to add whole pages of information.
information or documents they will need to use the service
anything that will help them decide whether to use the service (eg how much it costs, how long it takes)
other ways that people can access the service
Caroline JIf this list becomes longer than a couple of sentences, then it is no longer 'brief' and many users will skip it. Absorbing the additional information becomes a thing to do - move it into the actual service.
Tim PThere’s no need to mention something that most users will already know or assume.
Don’t try to get across complex eligibility criteria. Instead, deal with these inside the service itself.
Tim Paul I think the guidance isn't as clear as it could be. Elsewhere you've said "below the button is reserved purely for alternative ways of accessing the service" which sounds good to me. However here we've conflated things people do need to know (things they will need, how long it takes) with Other ways. Suggest we title the section under the button Other ways to [Do the thing].
Caroline Jarrett sorry it was a while ago and I'm not totally sure what the changes were? It still seems like 'other ways' is part of this section, which was my original issue. Actually, it seems like this content has gone out of sync with the image? (3) is the button in the image...
4. Call to action button
This button text must contain a clear call to action to start the service.
If the service is not hosted on GOV.UK then then tell the user why it's hosted elsewhere.
what would be an example of explaining 'why'? Is it a user need to know?
Is the need for having "county"? On the manual we say "include a county field though – it lets people who don’t know the postcode give a valid address" - but if the postcode is mandatory, that doesn't work. On the Royal Mail website they say there is "no need to include a county name" to make the address valid. They do need the postcode though.