Hackpads are smart collaborative documents. .
167 days ago
Unfiled. Edited by Caroline Jarrett 167 days ago
Ideally, you shouldn't need to introduce a service or process - if possible it should fit into users existing mental models and be simple enough to not need introduction or explanation. However in some cases the value of learning a new mental model is worth the extra effort. For example if the new process is significantly quicker, or more secure.

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